To assess whether the organization has a documented process that requires notification to customers of non-conformities found after delivery, follow these steps:

Review Documented Process for Post-Delivery Non-conformities:

Check the organization's documented procedures to confirm they include a step that specifically addresses non-conformities identified after the delivery of products or services. The process should detail the requirement to notify the customer when such non-conformities are discovered.

Identification of Notification Requirement:

Ensure the process explicitly mentions the need for customer notification in the event of non-conformities found after delivery. It should specify how and when customers should be informed about the non-conformity, including the method of communication (e.g., written notice, email, phone call).

Action on Non-conformities Post-Delivery:

Verify that the process outlines the actions the organization will take if a non-conformity is detected after delivery. This may include corrective actions, return or replacement of products, or other resolutions to address the non-conformity. The customer should be informed of these actions as part of the process.

Retention of Documentation:

Ensure that there is documented information to support the communication of non-conformities to customers after delivery. This should include records such as emails, letters, or other forms of communication sent to the customer, and should describe the nature of the non-conformity, the action taken, and the resolution provided.

By verifying these steps, you can determine whether the organization has a compliant process in place for notifying customers about non-conformities found after delivery.